Refund policy

Last updated: October 30, 2026

Every OMOIMI Christmas Projector Gift Set comes with a 30-day money-back guarantee from delivery. If it's not for you, contact us and we'll help you return it. This policy explains how that works.

1. The 30-day money-back guarantee

When it starts: on the day your order is delivered, as shown by the carrier's tracking.
How long it lasts: 30 days. To return something, contact us before the 30th day ends.
What it covers: the OMOIMI Christmas Projector Gift Set bought on omoimi.com and shipped to a US address.
What you get back: the amount you paid for the returned set or sets.
Condition: please return the set complete, with the projection module, decorative pieces and box, and without damage beyond normal use.

2. How to start a return

Email support@omoimi.com with your order number and the set you want to return.
Within 1–2 business days we reply with return instructions and the return address. Please wait for our reply before sending anything back.
Pack the set securely and send it as instructed.

Please don't mail items to our company address. Returns sent without instructions from us can't be tracked, and we can't guarantee a refund for them.

3. Refunds

We issue your refund within 5 business days after your return reaches us.
Refunds go back to your original payment method. Your bank or card issuer may take another 5–10 business days to show it on your statement.
If you paid with a discount code, we refund the amount you actually paid.
Multi-set packs can be returned one set at a time. Because the pack price covers all sets, returning one set refunds its share of what you paid for the pack.

4. Damaged, defective or wrong items

Please check your order when it arrives. If an item arrives damaged or defective, or you received the wrong item, email support@omoimi.com within 7 days of delivery. Include your order number and a photo or short video of the problem. We'll send a replacement or a full refund, whichever you prefer, at no cost to you, and in most cases we won't ask you to send the item back first.

5. Cancelling an order

You can cancel within 12 hours of placing your order by emailing us. Once an order has shipped it can't be cancelled, but it's still covered by the 30-day guarantee.