We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elmehtie@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elmehtie@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elmehtie@gmail.com.

Refund & Return Policy

Last Updated: July 15, 2026

At OMOIMI, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be in its original condition.

• Be unused or only lightly tested.

• Include the original packaging.

• Be accompanied by proof of purchase (order number or confirmation email).

How to Start a Return

To request a return, please contact our support team at:

Email: support@omoimi.com

Please include:

• Your order number

• The reason for your return

• Photos of the item if it is damaged or defective

Our support team will respond with return instructions within 1–2 business days.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives:

• Damaged

• Defective

• Incorrect

• Missing parts due to shipping

Contact us within 7 days of delivery with photos, and we will evaluate the issue and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow:

• 3–5 business days for inspection

• 5–10 business days for your bank or payment provider to process the refund

Processing times may vary depending on your financial institution.

Non-Refundable Items

Refunds cannot be issued for:

• Items damaged due to misuse, accidents, or improper care.

• Products returned without prior authorization.

• Items returned more than 30 days after delivery.

• Gift cards (if applicable).

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled. However, you may request a return after delivery according to this policy.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact support@omoimi.com.

Return Shipping

If the return is due to our error (wrong, defective, or damaged item), OMOIMI will cover the return shipping costs.

For returns due to a change of mind or other personal reasons, customers are responsible for return shipping costs unless otherwise required by local consumer protection laws.

Original shipping charges (if any) are non-refundable.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@omoimi.com

We aim to respond to all inquiries within 24–48 business hours.