Privacy policy

Last updated: October 30, 2026

This Privacy Policy explains what personal information OMOIMI LLC (“OMOIMI”, “we”, “us”) collects when you visit omoimi.com, buy from us or contact us. It also explains how we use that information, who we share it with, and the choices you have.

The short version: we collect what we need to sell and deliver your order, answer your emails and run our store. We never see your full card number. We don't sell your personal information for money. We use advertising tools from Meta (Facebook and Instagram) and Google, and you can opt out of that at any time on our Your Privacy Choices page.

1. Information we collect

Information you give us

  • Contact and order details: name, email address, phone number (if you provide one), shipping and billing address.
  • Order history: what you bought, when, what you paid, returns and refunds.
  • Messages: what you write to us by email or through our contact form, including any photos you send (for example, of a damaged item).
  • Account details: if you create a customer account, your login email and account preferences.
  • Marketing preferences: whether you've signed up for our emails or texts.
  • Reviews: if you leave a product review, your review text, rating and the name you choose to show.

Payment information

Payments are processed by Shopify Payments and, if you choose them, by PayPal, Apple Pay, Google Pay or Shop Pay. Your full card number goes directly to the payment processor. We never see or store it. We receive limited payment details, such as the card type, the last four digits and the billing address, to confirm your order and handle refunds.

Information collected automatically

  • Device and connection data: IP address, browser type, device type, operating system and approximate location (city or region, based on your IP address).
  • Browsing activity on our site: pages you view, products you add to your cart, how you arrived at our site and how you use it.
  • Cookies and similar technologies: see our Cookie Policy for the full list of what we use and why.

Information from other sources

  • Shopify, our e-commerce platform, which runs our store and checkout.
  • Payment processors, which tell us whether a payment went through and flag likely fraud.
  • Shipping carriers, which send us delivery status updates.
  • Meta, which tells us how our ads perform (for example, that an ad led to a purchase).
  • Google, which tells us how our ads and free product listings perform (for example, that a listing led to a purchase).

2. How we use your information

  • To fulfill your order: process payment, ship your order, send order and shipping emails, and handle returns under our 30-day money-back guarantee.
  • To help you: answer questions, fix problems and keep a record of our conversations.
  • To prevent fraud and keep the store secure: spot and block fraudulent orders and protect your account.
  • To improve the store: understand which pages and products are useful, and fix what isn't working.
  • To market to you, with your choice: send emails or texts if you've signed up (you can unsubscribe at any time), and show you OMOIMI ads on Facebook, Instagram and Google.
  • To meet legal obligations: keep tax and accounting records, respond to lawful requests, and enforce our Terms of Service.

We don't use your information for automated decisions that have legal or similarly significant effects on you.

3. Who we share it with

We share personal information only with the companies that help us run the store, and only what they need to do that job:

  • Shopify: hosts our store, checkout and customer accounts. See Shopify's Privacy Policy.
  • Payment processors (Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay): process your payment and check for fraud.
  • Suppliers, fulfillment partners and shipping carriers: receive your name, shipping address and phone number so they can pack and deliver your order.
  • Email and messaging providers: send order updates and, if you've signed up, marketing messages.
  • Advertising partners: Meta (Facebook and Instagram) receives limited browsing and purchase data through the Meta Pixel, and Google receives limited browsing and purchase data through the Google tag, to measure and show our ads and product listings. More on this in section 4.
  • Professional advisers and authorities: our accountants and lawyers, and government authorities when the law requires it.
  • A future buyer or successor: if OMOIMI is ever sold or merged, customer information may transfer to the new owner, who must honor this policy.

We don't share your information with other companies for their own marketing.

4. Advertising and your choices

We don't sell your personal information for money. We do use the Meta Pixel and the Google tag on our site. They send Meta and Google information such as the pages you view, items you add to your cart, your purchases and identifiers like your IP address and cookie IDs. We use them to measure our ads and product listings and to show OMOIMI ads to people who visited our site. Under some US state laws, this counts as “sharing” personal information or “targeted advertising.”

You can opt out at any time:

  • Use our Your Privacy Choices page.
  • Turn on Global Privacy Control (GPC) in your browser. We treat a GPC signal as an opt-out request.
  • Adjust your ad settings in your Facebook or Instagram account.
  • Adjust your Google ad settings in My Ad Center.

If we add other advertising partners, such as TikTok, we'll update this policy and our Cookie Policy first.

5. Emails and texts

We send marketing emails only if you sign up, and texts only if you opt in to receive them. Every marketing email has an unsubscribe link. You can stop texts by replying STOP. Order and shipping messages aren't marketing and are sent even if you unsubscribe.

6. How long we keep your information

  • Order and transaction records: as long as tax and accounting laws require, generally up to 7 years.
  • Customer account: until you close it or ask us to delete it.
  • Support messages: up to 3 years after our last conversation, so we can help with follow-up questions.
  • Marketing list: until you unsubscribe. After that, we keep only your email address on a do-not-contact list so we don't email you again.
  • Browsing data from cookies: see the retention periods in our Cookie Policy.

7. Your privacy rights

Wherever you live in the US, you can ask us to:

  • Tell you what personal information we have about you and give you a copy;
  • Correct information that's wrong;
  • Delete your information, except what we must keep by law (for example, tax records);
  • Stop sharing your information for targeted advertising.

To make a request, email support@omoimi.com with the subject line “Privacy request”. To protect you, we'll confirm your identity by matching your email address and order details before we act. We respond within 45 days. We won't charge you or treat you differently for using your rights.

Residents of California and other states with privacy laws have additional rights, including the right to appeal our decision. Our US State Privacy Notice explains them in full.

8. Security

Our store and checkout run on Shopify, which is certified PCI DSS Level 1, the highest security standard for handling card payments. All traffic to our site is encrypted with HTTPS. Only the people who need customer information to do their work can access it. No online service can promise perfect security, but if a breach ever affects your information, we'll notify you as the law requires.

9. Children

Our store is meant for adults. We don't knowingly collect personal information from children under 13, and we don't sell or share the personal information of anyone under 16. If you think a child has given us personal information, email us and we'll delete it.

10. Where your information is processed

OMOIMI is a US company, and our main service providers are based in the US. Some of our team members and service providers work from other countries, so your information may be accessed from or stored outside your state or the United States. Wherever it's handled, this policy applies.

11. Changes to this policy

If we make changes, we'll update the date at the top of this page. If a change materially affects how we use information we already have, we'll let you know by email or with a notice on our site before it takes effect.

12. Contact us

OMOIMI LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609, United States
Email: support@omoimi.com